PickMeApp Light is getting stopped during initialization

2 replies [Last post]
hqbrandy
Offline
Joined: 2018-01-04

PickMeApp ist not working on my computer. I bought a license. After downloading the software, I have installed it on my PC. Trying to run the software failed all the time. The software starts to initialize and then always get stopped without any problem report. Up to now I had no chance to setup the license in the settings dialog. What can I do ?

PickMeApp should run with administrative privileges

TAppTeam
Offline
Joined: 2010-06-27
PickMeApp should run with administrative privileges

Dear hqbrandy

which version of PickMeApp do you use ?
Do you run PickMeApp with administrative privileges ?

Could you please run PickMeApp as administrator ?

Please send us the logs from your recent work with PickMeApp light
history.xml from the folder were you have put a PickMeApp files.
Logs located on the following directory (windows 10 , windows 7)

Users\\AppData\Roaming\PickMeApp\PickMeApp\Logs

it would be very helpfully to make an interactive support session via skype
support @ pickmeapp.com

Sincerely
PickMeApp Support

Logfiles as requested

hqbrandy
Offline
Joined: 2018-01-04
Logfiles as requested
Logfiles as requested

Thanks for your comment. In the following you'll find my answers to your questions:
a) PickMeApp Light 1.1.9.0 (download from Homepage)
b) I ran the program in my account as admin and I ran the program as administrator as well - the result was the same.
c) Typical Logfile runn ing the software from my account as admin:
"2018-01-07 18:31:45 - Info : CPickMeAppApp::InitInstance [328] : Starting PMA (Release) v. 1.1.9.0
2018-01-07 18:31:46 - Info : CPickMeAppApp::GetMsiVersion [891] : MSI version is 5.0 build 10011
2018-01-07 18:31:46 - Info : CPickMeAppApp::ObtaineOSVersion [939] : OS version is 6.2 build 9200 sp0.0
2018-01-07 18:31:46 - Info : CPickMeAppApp::IsVista [962] : Current OS is Vista.
2018-01-07 18:31:46 - Info : CPickMeAppApp::GetProcessElevationType [792] : GetProcessElevationType() return ElevationDefault.
2018-01-07 18:31:46 - Info : CPickMeAppApp::IsRerunPMA [738] : PickMeApp isn't rerun.
2018-01-07 18:31:46 - Warning : CPickMeAppApp::IsAccountInAdministratorsGroup [828] : Cannot open thread token, trying process token [1008].
2018-01-07 18:31:46 - Info : CPickMeAppApp::RunAsAdministrator [764] : Run pms as Admin with cmdline runasadmin"
d) Typical logfile running the software as administrator:
"2018-01-07 18:34:55 - Info : CPickMeAppApp::InitInstance [328] : Starting PMA (Release) v. 1.1.9.0
2018-01-07 18:34:55 - Info : CPickMeAppApp::GetMsiVersion [891] : MSI version is 5.0 build 10011
2018-01-07 18:34:55 - Info : CPickMeAppApp::ObtaineOSVersion [939] : OS version is 6.2 build 9200 sp0.0
2018-01-07 18:34:55 - Info : CPickMeAppApp::IsVista [962] : Current OS is Vista.
2018-01-07 18:34:55 - Info : CPickMeAppApp::GetProcessElevationType [796] : GetProcessElevationType() return ElevationFull.
2018-01-07 18:34:55 - Warning : CPickMeAppApp::IsAccountInAdministratorsGroup [828] : Cannot open thread token, trying process token [1008].
2018-01-07 18:34:55 - Info : CPickMeAppApp::IsAccountInAdministratorsGroup [858] : if ( EqualSid( pAdminSid, groupList.Groups[i].Sid ) )
2018-01-07 18:34:57 - Info : COtherProducts::get_SilentUninstall [337] : QuiteUnistall string was found for application Any DVD Converter Professional 4.3.5
2018-01-07 18:34:57 - Info : COtherProducts::get_SilentUninstall [344] : get_SilentUninstall - Installer type - INNO
2018-01-07 18:34:58 - Info : COtherProducts::get_SilentUninstall [337] : QuiteUnistall string was found for application Driver Booster 3.5
2018-01-07 18:34:58 - Info : COtherProducts::get_SilentUninstall [344] : get_SilentUninstall - Installer type - INNO
2018-01-07 18:34:58 - Info : COtherProducts::get_SilentUninstall [337] : QuiteUnistall string was found for application EaseUS Todo PCTrans 9.8
2018-01-07 18:34:58 - Info : COtherProducts::get_SilentUninstall [344] : get_SilentUninstall - Installer type - INNO
2018-01-07 18:34:58 - Info : COtherProducts::get_SilentUninstall [337] : QuiteUnistall string was found for application fotokasten comfort 5.4
2018-01-07 18:34:58 - Info : COtherProducts::get_SilentUninstall [344] : get_SilentUninstall - Installer type - INNO
2018-01-07 18:34:58 - Info : COtherProducts::get_SilentUninstall [337] : QuiteUnistall string was found for application Free Audio Converter
2018-01-07 18:34:58 - Info : COtherProducts::get_SilentUninstall [344] : get_SilentUninstall - Installer type - INNO
2018-01-07 18:34:58 - Info : COtherProducts::get_SilentUninstall [337] : QuiteUnistall string was found for application Free Mp3 Wma Converter V 2.2
2018-01-07 18:34:58 - Info : COtherProducts::get_SilentUninstall [344] : get_SilentUninstall - Installer type - INNO
2018-01-07 18:34:58 - Info : COtherProducts::get_SilentUninstall [337] : QuiteUnistall string was found for application Free MP4 Video Converter version 5.0.58.415
2018-01-07 18:34:58 - Info : COtherProducts::get_SilentUninstall [344] : get_SilentUninstall - Installer type - INNO
2018-01-07 18:34:58 - Info : COtherProducts::get_SilentUninstall [337] : QuiteUnistall string was found for application Free Studio version 5.4.6
2018-01-07 18:34:58 - Info : COtherProducts::get_SilentUninstall [344] : get_SilentUninstall - Installer type - INNO
2018-01-07 18:34:59 - Info : COtherProducts::get_SilentUninstall [337] : QuiteUnistall string was found for application Free Video Editor version 1.4.12.415
2018-01-07 18:34:59 - Info : COtherProducts::get_SilentUninstall [344] : get_SilentUninstall - Installer type - INNO
2018-01-07 18:34:59 - Info : COtherProducts::get_SilentUninstall [337] : QuiteUnistall string was found for application Free Video Flip and Rotate version 1.0.10.324
2018-01-07 18:34:59 - Info : COtherProducts::get_SilentUninstall [344] : get_SilentUninstall - Installer type - INNO
2018-01-07 18:34:59 - Info : COtherProducts::get_SilentUninstall [337] : QuiteUnistall string was found for application Free WMA to MP3 Converter 1.16
2018-01-07 18:34:59 - Info : COtherProducts::get_SilentUninstall [344] : get_SilentUninstall - Installer type - INNO "

Those logfiles are always the same.
I hope the logs will give you an idea why the program doesn't run on my PC.

An interactive support session won't be possible within the next days. I will be on a business trip.

Best regards.