@10 TROUBLESHOOTING ISSUES IN PICKMEAPP

@10 TROUBLESHOOTING ISSUES IN PICKMEAPP mca.yogeshshar… Thu, 2022-05-26 05:51

10.1 PickMeApp fails to capture an application

10.1 PickMeApp fails to capture an application
  • Check that there is no other install/uninstall operation in progress.
  • Check that the application to be captured is not running. While PickMeApp supports installation of a running application, the success of this operation depends on the application.
  • Check that you have administrator rights on the computer.
  • Check that the application is not listed as Currently not Supported.
  • Restart PickMeApp and try again. If the problem persists, report it to PickMeApp customer support.

Note: Some applications cannot be captured / installed due to their dependency on specific hardware configurations.

mca.yogeshshar… Thu, 2022-05-26 05:52

10.2 PickMeApp fails to deploy an application

10.2 PickMeApp fails to deploy an application
  • Check that the application is not listed as Currently not supported.
  • Ensure that there is no other version of the same application on the computer.
  • Check that you have administrator rights on the computer.

For better compatibility, we recommend switching off UAC  before running PickMeApp. You may re-enable UAC after the deployment

mca.yogeshshar… Thu, 2022-05-26 05:54

10.3 Applications installed on the computer are not present in the left panel

10.3 Applications installed on the computer are not present in the left panel
  • Check that the application is listed under the Qualified Applications panel.
  • Check that the application is listed under Non-Qualified Applications panel.
  • Check that the application is not hidden by a current filter.
  • Check that you are using the latest version of PickMeApp.
mca.yogeshshar… Thu, 2022-05-26 05:55

10.4 PickMeApp hangs during or after capture/installation

10.4 PickMeApp hangs during or after capture/installation
  • Check that there is no other install/uninstall operation in progress.
  • Ensure that the application to be captured/installed is not running. While PickMeApp supports installation of a running application, the success of this operation depends on the application.
  • Restart PickMeApp and try again. If the problem persists, contact PickMeApp customer support.
mca.yogeshshar… Thu, 2022-05-26 05:57

10.5 Deleting an application does not remove it from the Installed Applications list

10.5 Deleting an application does not remove it from the Installed Applications list

Restart PickMeApp and try again.

mca.yogeshshar… Thu, 2022-05-26 05:58

10.6 PickMeApp does not allow you to choose an application to create a personalized package

10.6 PickMeApp does not allow you to choose an application to create a personalized package

This means that the application has already been captured within the currently active profile. Either remove the application from the active profile or select another profile to where the application will be captured.

mca.yogeshshar… Thu, 2022-05-26 05:59

10.7 PickMeApp does not remove an application installed on your computer

10.7 PickMeApp does not remove an application installed on your computer

It is possible that the application registration entries are corrupted. Try to remove the application using its own uninstall option, or via the Add/Remove Programs option in Windows Control Panel.

mca.yogeshshar… Thu, 2022-05-26 06:00

10.8 PickMeApp does not show the Profile Name, or the personalized packages are not present

10.8 PickMeApp does not show the Profile Name, or the personalized packages are not present
  • Check that the profile location is accessible, and the profile folder is there. Check that all package files are in the profile location.
  • Add the profile again using the Create New Profile button, then supply a path to the profile location.
mca.yogeshshar… Thu, 2022-05-26 06:01