Troubleshooting

Crash

stone86235624_bfed2f8f — Thu, 27 Aug 2020 12:53:36 +0000

Crash

Will crash when moving the program
W10 1909

stone86235624_… Thu, 2020-08-27 12:53

admin October 30, 2020

please use PickMeApp Pro 3.3.5 and up

Troubleshooting

PickMeApp Pro on Windows Server 2019

michael.prodywus_3e214c57 — Tue, 25 Aug 2020 02:33:57 +0000

PickMeApp Pro on Windows Server 2019

Hello I'm trying to run pickmeapp pro on windows server 2019. When I start the application it closes immediately. I've run as admin and used all compatibility options. Anything else I should try. I have already captured the program I need and want to install on server 2019.

Thanks

michael.prodyw… Tue, 2020-08-25 02:33

admin August 26, 2020

We have confirmed that PickMeApp works well on Windows Server 2019 x64
It seems a general problem with PickMeApp that it sometimes crashes on startup.
we are investigation the issue

Troubleshooting

shutdown suddenly problem

yaserco — Tue, 21 Nov 2017 07:32:07 +0000

shutdown suddenly problem

hello, Would you please help me, after I run PickMeApp and start running it's shutdown suddenly so I lose all thing and have to restart all again and that repeat each time so I can't do anything... please help me...

yaserco Tue, 2017-11-21 07:32

TAppTeam November 23, 2017

Hello Yaser,

We are sorry to learn about problems you have experienced while Running PickMeApp Light

Please let us know few things

-What is your windows version Win 7 64bit or different?

-Which antivirus runs on your pc ?

- are you running pickmeapp as administrator (do your user have administrative privileges?)

Last time it happened for some users, their antivirus prevented PickMeApp to access Internet

Can you please add PickMeApp to the white list?

If it does not help can you please send us the following logs

history.xml from the folder were you have put a PickMeApp files.

Logs located on the following directory (windows 10 , windows 7)

Users\<youruser>\AppData\Roaming\PickMeApp\PickMeApp\Logs

Sincerely

PickMeApp Support

jez2060 November 24, 2017

Hi - I also have got problems with PickMeApp even when run as Administrator. It just silently closes while populating the list of installed applications. Operating system is Win 7 Ultimate 64bit running on a machine with AMD FX6300 Black on a Gigabyte GA-970A-DS3P motherboard, 16Gb RAM...
I use Avast antivirus, have added the PickMeApp folder and contents to the exclusion list, and also tested with realtime scanning turned off.

Log File :
2017-11-24 21:13:21 - Info : CPickMeAppApp::InitInstance [324] : Starting PMA (Release) v. 1.0.0.0
2017-11-24 21:13:22 - Info : CPickMeAppApp::GetMsiVersion [878] : MSI version is 5.0 build 7601
2017-11-24 21:13:22 - Info : CPickMeAppApp::ObtaineOSVersion [926] : OS version is 6.1 build 7601 sp1.0
2017-11-24 21:13:22 - Info : CPickMeAppApp::IsVista [949] : Current OS is Vista.
2017-11-24 21:13:22 - Info : CPickMeAppApp::GetProcessElevationType [779] : GetProcessElevationType() return ElevationDefault.
2017-11-24 21:13:22 - Info : CPickMeAppApp::IsRerunPMA [725] : PickMeApp isn't rerun.
2017-11-24 21:13:22 - Warning : CPickMeAppApp::IsAccountInAdministratorsGroup [815] : Cannot open thread token, trying process token [1008].

2017-11-24 21:13:22 - Info : CPickMeAppApp::IsAccountInAdministratorsGroup [845] : if ( EqualSid( pAdminSid, groupList.Groups[i].Sid ) )
2017-11-24 21:14:01 - Info : CGrabber::put_PMAId [748] : Set PMAId "3fbb3bdbf749b8a0c4364edd9ffb58b8"
2017-11-24 21:14:01 - Info : CSettingsPreferencesPage::AddLanguages [98] : New language added. The added language is English
2017-11-24 21:14:01 - Info : CSettingsPreferencesPage::SelectLanguage [103] : New language selected. The selected language is English
2017-11-24 21:14:01 - Info : CSettingsPreferencesPage::SetSavePosition [108] : Changed flag "Save window position". Its value is 1 now.
2017-11-24 21:14:01 - Info : CSettingsPreferencesPage::SetShowLog [113] : Changed flag "Show log window". Its value is 1 now.
2017-11-24 21:14:01 - Info : CSettingsPreferencesPage::SetShowHint [118] : Changed flag "Show hint window". Its value is 1 now.
2017-11-24 21:14:01 - Info : CSettingsNetworkPage::SetUseProxy [233] : Changed flag "Use proxy server". Its new value is 0.
2017-11-24 21:14:01 - Info : CSettingsNetworkPage::SetProxyServer [248] : Changed "Proxy server." value. Its new value is
2017-11-24 21:14:01 - Info : CSettingsNetworkPage::SetProxyPort [243] : Changed "Proxy port." value. Its new value is
2017-11-24 21:14:01 - Info : CSettingsNetworkPage::SetNeedProxyAuthorization [238] : Changed flag "Proxy server requires Authorization". Its new value is 0.
2017-11-24 21:14:01 - Info : CSettingsNetworkPage::SetProxyUserName [253] : Changed "Proxy user name." value. Its new value is
2017-11-24 21:14:01 - Info : CSettingsNetworkPage::SetProxyPassword [258] : Changed "Proxy user name." value. Its new value is
2017-11-24 21:14:01 - Info : CSettingsUpdatePage::SetCheckedUpdateState [462] : Changed "Check for update state". Now it is 1
2017-11-24 21:14:01 - Info : CSettingsUpdatePage::SetFrequencyCheckForUpdate [467] : Changed "Frequency of check for updates". Now it is 2
2017-11-24 21:14:01 - Info : CSettingsUpdatePage::SetRollbackVersion [472] : Changed "Rollback version". Now it is
2017-11-24 21:14:01 - Info : CCheckForUpdate::PutStatusText [300] : No updates are available. Last updates check performed on Fri Nov 24 21:02:46 2017

2017-11-24 21:14:01 - Info : CPickMeAppDlg::LoadWindowState [4242] : Loading window state
2017-11-24 21:14:01 - Info : CPickMeAppDlg::LoadHistoryFromFile [4424] : Loading history form file
2017-11-24 21:14:01 - Info : CPickMeAppApp::InitInstance [528] : Displaying main application window
2017-11-24 21:14:01 - Info : CPickMeAppDlg::SaveHistoryToFile [4494] : Saving history to file
2017-11-24 21:14:01 - Info : CPickMeAppDlg::LoadingThreadProc [524] : Start thread
2017-11-24 21:14:01 - Info : CPickMeAppDlg::FillApplicationLists [3603] : Enumerating installed applications...
2017-11-24 21:14:01 - Error : CProfileEventsHandler::Advise [54] : Fails to obtain main window ID
2017-11-24 21:14:01 - Error : CProfileEventsHandler::Advise [54] : Fails to obtain main window ID
2017-11-24 21:14:01 - Info : CPickMeAppDlg::SaveHistoryToFile [4494] : Saving history to file

History.xml :

1511557366
Starting PickMeAppLight v. 1.0.0.0

1511557366
Filling installed applications list

1511558041
Starting PickMeAppLight v. 1.0.0.0

1511558041
Filling installed applications list

It's odd that in the log file it seems to identify the operating system as Vista (urgggh!!!) Could this be anything to do with it?

Any help would be gratefuly received :-)

TAppTeam December 01, 2017

The error observed in the logs is normal. It should not cause a crash

please send us the logs files to the support email( support @ pickmeapp dot com )

We suspect that PickMeApp Light fails to enumerate some installed applications and fails.
The logs may revile us what was the last installed PickMeApp was able to enumerate

We had similar problem that was fixed in the las beta 0.7.50.
The last time problematic program was "intel widi 4" driver installed on pc .

We would be glad to have an interactive skype session .
our skype is support @ pickmeapp dot com

some additional workarounds

Redeploy PickMeApp Light to another folder . Make sure that no old PickMeApp process is running in the background. Run PickMeApp Light form new location
Try to run PickMeApp Light several times, even if it fails. Some user informed us that it worked for him. ( the reason: there is some race condition that may be overpassed in few trials)

TAppTeam December 12, 2017

hello Yaserco
we have found which feature is causing this problem . As workaround we are going to switch off this minor feature (the first Rule ) in the following version ( right after PickMeApp Light 1.1.1.0 ).

The new release should come before December 18.
After issue will be fixed the feature will be switched on back in following versions.

TAppTeam December 19, 2017

The workaround for a problem was released in PickMeApp Light 1.1.4.0 version.
We still looking for a source of the problem.

Troubleshooting

Installazione non riuscita

a_maurelli — Mon, 16 Jan 2017 12:49:26 +0000

Installazione non riuscita

Ho provato piu volte a installare PickMeApp0_7_5_0 su pc con windows 10, ma mi dice sempre "Operazione non riuscita". Come fare?

a_maurelli Mon, 2017-01-16 12:49

Troubleshooting

cannot check off any app to capture

Jeffrey.Riggs — Wed, 30 Nov 2016 20:14:31 +0000

cannot check off any app to capture

Just installed this. Seems very nice for what we maybe needing. I am in testing mode and after running the app, it detects our apps that are installed BUT I cannot check any off. Greyed out boxes. any help appreciated

Jeffrey.Riggs Wed, 2016-11-30 20:14

Jeffrey.Riggs November 30, 2016

wow sorry in meetings and trying to test and do stuff...

im guessing this is due to the free licensing.. how does one activate the trial?
guess that would be a good start.

Troubleshooting

Capture disabled

misc_3 — Tue, 27 Sep 2016 15:07:47 +0000

Capture disabled

Just installed PickMeApp. Unable to capture any program! Using windows 10 pro. 'Capture' & 'Repair' buttons greyed out. Any solution would be appreciated. Thanks

misc_3 Tue, 2016-09-27 15:07

Jeffrey.Riggs December 01, 2016

i didnt notice the forum listing was backwards with oldest first.. I too am having the same issue. I want to evaluate this software and bring it to our purchasing team as a possible solution but I cant even get through my testing.

TAppTeam December 06, 2016

Can you please attach a link to a screenshot when this problem is happened.
PickMeApp developing is done on Windows 10 since Windows 10 was released.

Troubleshooting

PickMeApp not installing

anderton.dave — Fri, 08 Apr 2016 23:51:55 +0000

PickMeApp not installing

Hi I downloaded PickMeApp tonight and tried to install. Installer gets to point where it is setting the ID and then stops responding. I have tried everything I can think of - turning off UAC, running in compatibility mode, re-downloading, but it's the same every time. I'm running Windows 10, and have checked to see if it is supported. I've also turned off (temporarily) my AV and still no joy. I ran the same installer on a different machine (Windows 7) and it worked perfectly. Is this a problem with PickMeApp or am I missing something (I can get into a muddle at times). Dave

anderton.dave Fri, 2016-04-08 23:51

Troubleshooting

Download was canceled by SmartScreen

alonewk — Sun, 14 Feb 2016 15:43:45 +0000

Download was canceled by SmartScreen

I've tried many times to download it but it was forbidden by SmartScreen filter in Microsoft edge of IE (OS: Win10), and my antivirus software 360 Total Secure report it as suspicious file and suggest uploading it to make further analyst. I don't believe this program will do harm to my PC. Maybe you can help to solve this problem.

alonewk Sun, 2016-02-14 15:43

TAppTeam February 17, 2016

Dear alonewk

Indeed Microsoft Edge prevents downloading of PickMeApp and PickMeAppLight tools

Please read the following post about security status of PickMeApp tools

The false positive report was sent to Microsoft a few weeks ago
Unfortunately we did not yet received any feedback from Microsoft.

You may probably following the following advice to disable SmartScreen Filter. It might be not a bad solution considering the fact that we were not only the software developers who were affected by stupidly of SmartScreen Filter

Troubleshooting

Transferred Family Tree Maker

Anonymous — Sun, 24 Jan 2016 14:00:19 +0000

Transferred Family Tree Maker

I replaced my wife's computer used for genealogy. FTM CD had vanished so your app was our only hope ( Free but I donated $10)

Capture and re-installation on new machine ( old and new both win 7 professional both Dell) Note that on transfer and installation a shortcut was not created.

I located Icon {leaves} in files and when I clicked it received the following error message from Windows: Files that help describe the problem:

C:\Users\Jo\AppData\Local\Temp\WER81BA.tmp.WERInternalMetadata.xml

C:\Users\Jo\AppData\Local\Temp\WER9876.tmp.appcompat.txt

C:\Users\Jo\AppData\Local\Temp\WER98E4.tmp.mdmp

This occurred every start attempt until I created and used a shortcut on desktop.

Now it appears to become active but does not complete the launch. Please advise.

If there is no way to resolve this, how can I restore the ability to capture a second time in effect starting fro scratch?

Thanks Clive

Anonymous (not verified) Sun, 2016-01-24 14:00

TAppTeam January 28, 2016

Dear clive_2

To restore the ability to capture delete or copy captured TAP file and restart PickMeApp.
Alternatively capture application in another profile ( see manual how to create new profile)

could you please share the following information

is it Family Tree Maker from http://www.familytreemaker.com/?

Which version of the application? Which year ?

As we see in your databases, the people reported successfully transfer for

Family Tree Maker 2014
Family Tree Maker 2011
Family Tree Maker 2009
Family Tree Maker 2008

TAppTeam January 29, 2016

We have successfully captured and installed Family Tree Maker 2012 with default PickMeApp settings.

The only workaround was to make sure to run Family Tree Maker "as administrator"

See the screen shot

So your TAP file could be correctly deployed on Win 7 machine.
Make sure to run the Family Tree Maker "as administrator"

Troubleshooting

How to workaround "Cannot be deployed twice"

Anonymous — Sat, 23 Jan 2016 16:49:53 +0000

How to workaround "Cannot be deployed twice"

I am trying to transfer Family Treemaker to my wifes new hardware. 1st time it appeared to succeed however no shortcut appeared. I searched for the app icon and created a shorcut but was unable to start the app, I decided to start over but hit the brickwall above. What must I do to begin again. Surely there is a setting that can be changed to allow recapture? Please help, we lost the Program cd and transfer is our only hope since Ancestry will not supply a disc as the program was discontinued 12/13/15. Clive

Anonymous (not verified) Sat, 2016-01-23 16:49

admin January 26, 2016

Hello clive_2

Thank you for sharing the problem with Family Treemaker

PickMeApp does not allow to capture the same application twice in the same profile
To capture it again you should delete/move the application from profile or to create new profile

PickMeApp will not allow to re-install already installed program. So you should first uninstall program using PickMeApp or Add Remove Program dialog.

To increase chance that Family Treemaker will be successfully captured try to do the following

1. Stop/kill any executable of Family TreeMaker before capture the application
"To make application capture safer you can disable capturing of applications that are currently run."

see the following user manual topic

2. use advanced settings to include "the current custom user settings"

see the following user manual topic

please let us know if those two steps helped .

clive_2 (not verified) January 27, 2016

Thanks for the excellent response.

However, I must remove FTM from the target computer first and herein lies the problem. Neither method to de-instal will work for the same reason.

"The installation source for this product is not available. Verify that the file exists and you can access it." then in a search box the path and name are shown "C:\PROGRA~2\{3F06E~1\

I looked also on the USB drive I used for the operation but it was not there either.

I have not tried deleting all the files in the FTM folder as I do not know what might happen.

What do you advise?

Thanks

Clive

TAppTeam January 28, 2016

It seems not all files were captured by PickMeApp.

We will try to reproduce the problem on your end. We will post the result in this thread.
However it seems we would be probably able to fix capturing Family Tree Maker anew .
Due to fact that you have no valid installed application it may not help you.

Could you please send us your TAP file ?

probably by uploading it to dropbox/google drive/ondrive and sending us a link via email

support @ pickmeapp.com 

we may probably find which files/settings  are missing, thus adding this files would recover installation

TAppTeam January 29, 2016

We have successfully captured and installed Family Tree Maker 2012 with default PickMeApp settings.

The only workaround was to make sure to run Family Tree Maker "as administrator"

So your TAP file could be correctly deployed on Win 7 machine.
Make sure to run the Family Tree Maker "as administrator"

Troubleshooting