Troubleshooting

trojan in PickMeAppPro3_10_0_0.msi

danylo.novohatskyi_bfed2f8f — Sat, 15 Jun 2024 14:53:47 +0000

trojan in PickMeAppPro3_10_0_0.msi

Dear PickMeApp Support Team,
I recently purchased your software from the official website and downloaded the installation file PickMeAppPro3_10_0_0.msi. However, during the download, my antivirus detected a potential threat identified as Trojan
/Wacatac.H!ml. I also scanned this file on VirusTotal, where 2 out of 56 antivirus programs flagged it as potentially malicious.
Could you please verify if this file is safe to use and confirm that it does not contain any malicious software? It might be a false positive, but I want to ensure the safety of my data and computer.
Thank you for your assistance. I look forward to your response.

Best regards,
Danil

danylo.novohat… Sat, 2024-06-15 14:53

admin June 17, 2024

Dear Danylo Novokhatskyi,

Thank you for reaching out with your concerns. It's not uncommon for new software releases to be flagged by some antivirus programs as potentially suspicious. This typically happens due to the heuristic analysis methods used by antivirus software which can sometimes yield false positives, especially when new or updated software files are scanned.

As you mentioned, our use of the NSIS (Nullsoft Scriptable Install System) library in PickMeApp Pro can occasionally trigger these alerts because NSIS is commonly used for both legitimate and malicious software. However, we assure you that our application is safe and free of any malicious code.

We appreciate your vigilance in scanning the file with VirusTotal and recommend that you keep your antivirus updated to the latest version to ensure it has the most current virus definitions, which may help in correctly identifying legitimate files. Additionally, we continuously work with antivirus companies to whitelist our software, reducing the incidence of these false alarms over time.

PickMeApp does not contain a virus, trojan, malware. | PickMeApp

For your peace of mind, you can continue to monitor updates on our website and check for any new patches or statements regarding antivirus compatibility. If you have any more questions or require further assistance, please do not hesitate to contact us.

Thank you for choosing PickMeApp, and we look forward to assisting you further.

Best regards,

The PickMeApp Support Team

Troubleshooting

Program Autocad 2015

stefano.loiola_8604d428 — Fri, 23 Feb 2024 11:21:11 +0000

Program Autocad 2015

i captured on the old pc, i copied exe file on new pc and install the software.. (from windows 10pro to windows 10pro) But it doesnt work! when i try to open it, i read this: " Impossibile avviare l'applicazione specificata. La configurazione della modalità affiancata dell'applicazione non è corretta. Consultare il registro degli eventi applicazioni o utilizzare lo strumento da riga di comando sxstrace.exe per ottenere ulteriori informazioni."
Help please

stefano.loiola… Fri, 2024-02-23 11:21

admin February 24, 2024

Thank you for informing us issue with Autocad 2015
we are investigating this issue

Troubleshooting

Capture program PickMeApp Light on Other

giuliano.gangeri_bfed2f8f — Sat, 04 Nov 2023 15:56:18 +0000

Capture program PickMeApp Light on Other

I have bought PickMeApp Light. I cannot make in my PC (Windows 8) the capture of software (adobe creative suite) of 4.85 GB, because the App stops after 4% of capture.

giuliano.gange… Sat, 2023-11-04 15:56

admin February 14, 2024

Dear Giuliano Gangeri,

We are sorry to hear about the issue you're experiencing with capturing Adobe Creative Suite. Indeed, the program is substantial in size, and the actual size might be even larger than anticipated. It's likely that PickMeApp is still actively working to capture this application. For some applications, the process may take a significant amount of time. We suggest giving PickMeApp a chance by leaving it to run overnight.

Additionally, please ensure you are using our latest version, either PickMeApp Pro 3.9.4 or PickMeApp Light 1.9.4. We have significantly increased the speed of the process, achieving 3 to 10 times faster captures for some applications. However, please note that certain applications, like Microsoft Office 2020, may still take up to 12 hours to capture. We are continuously working to enhance the speed for capturing such extensive applications.

Sincerely,
PickMeApp Support

Troubleshooting

Install program PickMeapp on Other

errico_dattilo_d77925cc — Sat, 09 Sep 2023 16:31:46 +0000

Install program PickMeapp on Other

programs downloaded from the old PC and now present in the Tapps folder, do not install on the new PC, the installation does not appear after completing the procedure.

errico_dattilo… Sat, 2023-09-09 16:31

admin February 14, 2024

Dear Errico Dattilo
Thank you for reaching out to us with your concern.
We understand that you are experiencing difficulties with installing programs from the Tapps folder on your new PC after downloading them from your old PC.

Please provide more details about the application, such as its name, version, and publisher.

Ensure that you are using the latest versions of our software, PickMeApp Pro 3.9.4 or PickMeApp Light 1.9.4, which offer improved functionality and compatibility for a wide range of applications. These updates may help resolve the installation issues you are encountering.

If you continue to face difficulties, we recommend contacting us directly with specific details about the programs you are trying to install. Our support team may have workarounds or specific advice for these cases.

For further assistance, please do not hesitate to contact us.

Sincerely,
PickMeApp Support

Troubleshooting

Other Office 19 on Other

spanos_97d129bd — Fri, 16 Jun 2023 01:03:04 +0000

Other Office 19 on Other

I was testing the application and I asked it to relocate my Office Application but never indicated a folder. I lost the installation now and I cannot find where it relocated it. What should I be looking for? I need to reverse the action...

spanos_97d129bd Fri, 2023-06-16 01:03

admin February 14, 2024

Dear George Spanos,

Thank you for reaching out to us regarding your concern with relocating your Office Application using PickMeApp Pro. By default, PickMeApp Pro stores captured applications in the "My Captured Application Profile" within the TAPP folder, located at `%programdata%\PickMeApp\TAPP`. You can easily access this folder by launching PickMeApp and then pressing the "Open Folder Link" located within the PickMeApp profile bar.

If you did not specify a destination profile for the capturing application, it's likely that the Office Application has been captured to the default profile that points to the TAPP folder. Once in the TAPP folder, look for the application's name or any related files to locate your Office Application.

Best regards,
PickMeApp Support

Troubleshooting

Capture program wondershare uniconverter on Other

info_4dbb95f0 — Sun, 30 Apr 2023 13:12:52 +0000

Capture program wondershare uniconverter on Other

Nach der Istallation meldet das Prormm irgenwelche speicher-Fehler bei hochlaufen,dann brach zusammen.

info_4dbb95f0 Sun, 2023-04-30 13:12

admin February 14, 2024

Dear Stephan Abonyi,

We recommend using the latest version of our software, as it contains several improvements and bug fixes that might resolve the memory error issues you are experiencing upon startup, followed by crashes.

If the issue persists even after updating to the latest version, we encourage you to reach out to our support team with detailed information about the error messages and your system's configuration for further assistance.

Best regards,

PickMeApp Support

Troubleshooting

Capture program Adobe Illustrator on Other

stefano.signorelli_d77925cc — Sun, 22 Jan 2023 17:55:59 +0000

Capture program Adobe Illustrator on Other

Il programma non mi consente di visualizzare e quindi migrare i programmi installati su un hard disk di un altro computer installato all'interno del pc "master". Ho quindi creato una versione portable su chiavetta, lanciato da qui, peckmeapp si avvia, ma non ci sono le scritte sui pulsanti e non funziona nulla.

stefano.signor… Sun, 2023-01-22 17:55

admin February 14, 2024

Dear Stefano Signorelli,

Thank you for your inquiry regarding the issue you're experiencing with PickMeApp. It sounds like the problem may be related to the destination profile for the captured application not being correctly chosen. To ensure functionality, please make sure to select a destination profile that is not read-only, such as the PickMeApp Collection, which is a web profile.

If the issue continues despite this adjustment, we would appreciate it if you could contact us directly and provide more detailed information about the challenges you're facing. This will help us to better understand the situation and offer a more precise solution.

Best regards,
PickMeApp Support

Troubleshooting

CRahs

DWW_Wolf — Mon, 16 Jan 2023 09:16:04 +0000

CRahs

Hi I've installed newest pro version 3.8.2 on a XP embedded system. I can start it, the wellcome screen is visible and it closes without any notice. Any helP??

DWW_Wolf Mon, 2023-01-16 09:16

admin February 15, 2024

Dear Andreas Wolf,

Thank you for reaching out regarding the issue you're experiencing with the newest Pro version 3.8.2 on an XP embedded system. PickMeApp is designed to support Windows XP SP3 and above, and it requires MSI 4.5 to be installed on the computer. Please ensure that your system meets these minimum specifications.

Additionally, it's important to note that PickMeApp has not been tested on XP embedded systems. These systems may lack some critical OS components necessary for PickMeApp to function properly, which could explain the issue you're encountering where the welcome screen is visible but then closes without any notice.

Best regards,
PickMeApp Support

Troubleshooting

Crash

stone86235624_bfed2f8f — Thu, 27 Aug 2020 12:53:36 +0000

Crash

Will crash when moving the program
W10 1909

stone86235624_… Thu, 2020-08-27 12:53

admin October 30, 2020

please use PickMeApp Pro 3.3.5 and up

Troubleshooting

PickMeApp Pro on Windows Server 2019

michael.prodywus_3e214c57 — Tue, 25 Aug 2020 02:33:57 +0000

PickMeApp Pro on Windows Server 2019

Hello I'm trying to run pickmeapp pro on windows server 2019. When I start the application it closes immediately. I've run as admin and used all compatibility options. Anything else I should try. I have already captured the program I need and want to install on server 2019.

Thanks

michael.prodyw… Tue, 2020-08-25 02:33

admin August 26, 2020

We have confirmed that PickMeApp works well on Windows Server 2019 x64
It seems a general problem with PickMeApp that it sometimes crashes on startup.
we are investigation the issue

Troubleshooting