shutdown suddenly problem

4 replies [Last post]
yaserco
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Joined: 2017-11-20

hello, Would you please help me, after I run PickMeApp and start running it's shutdown suddenly so I lose all thing and have to restart all again and that repeat each time so I can't do anything... please help me...

Workaround is found

TAppTeam
Offline
Joined: 2010-06-27
Workaround is found

hello Yaserco
we have found which feature is causing this problem . As workaround we are going to switch off this minor feature (the first Rule ) in the following version ( right after PickMeApp Light 1.1.1.0 ).

The new release should come before December 18.
After issue will be fixed the feature will be switched on back in following versions.
 

Does your antivirus prevent PickMeApp to access internet

TAppTeam
Offline
Joined: 2010-06-27
Does your antivirus prevent PickMeApp to access internet

Hello Yaser,

We are sorry to learn about problems you have experienced while Running PickMeApp Light

 

Please let us know few things

-What is your windows version Win 7 64bit or different?

-Which antivirus runs on your pc ?

- are you running pickmeapp as administrator (do your user have administrative privileges?)

 

Last time it happened for some users, their antivirus prevented PickMeApp to access Internet

Can you please add PickMeApp to the white list?

If it does not help can you please send us the following logs

history.xml  from the folder were you have put a PickMeApp files.

Logs located on the following directory  (windows 10 , windows 7)

Users\<youruser>\AppData\Roaming\PickMeApp\PickMeApp\Logs

Sincerely

PickMeApp Support

Same here

jez2060
Offline
Joined: 2017-11-22
Same here

Hi - I also have got problems with PickMeApp even when run as Administrator. It just silently closes while populating the list of installed applications. Operating system is Win 7 Ultimate 64bit running on a machine with AMD FX6300 Black on a Gigabyte GA-970A-DS3P motherboard, 16Gb RAM...
I use Avast antivirus, have added the PickMeApp folder and contents to the exclusion list, and also tested with realtime scanning turned off.

Log File :
2017-11-24 21:13:21 - Info : CPickMeAppApp::InitInstance [324] : Starting PMA (Release) v. 1.0.0.0
2017-11-24 21:13:22 - Info : CPickMeAppApp::GetMsiVersion [878] : MSI version is 5.0 build 7601
2017-11-24 21:13:22 - Info : CPickMeAppApp::ObtaineOSVersion [926] : OS version is 6.1 build 7601 sp1.0
2017-11-24 21:13:22 - Info : CPickMeAppApp::IsVista [949] : Current OS is Vista.
2017-11-24 21:13:22 - Info : CPickMeAppApp::GetProcessElevationType [779] : GetProcessElevationType() return ElevationDefault.
2017-11-24 21:13:22 - Info : CPickMeAppApp::IsRerunPMA [725] : PickMeApp isn't rerun.
2017-11-24 21:13:22 - Warning : CPickMeAppApp::IsAccountInAdministratorsGroup [815] : Cannot open thread token, trying process token [1008].

2017-11-24 21:13:22 - Info : CPickMeAppApp::IsAccountInAdministratorsGroup [845] : if ( EqualSid( pAdminSid, groupList.Groups[i].Sid ) )
2017-11-24 21:14:01 - Info : CGrabber::put_PMAId [748] : Set PMAId "3fbb3bdbf749b8a0c4364edd9ffb58b8"
2017-11-24 21:14:01 - Info : CSettingsPreferencesPage::AddLanguages [98] : New language added. The added language is English
2017-11-24 21:14:01 - Info : CSettingsPreferencesPage::SelectLanguage [103] : New language selected. The selected language is English
2017-11-24 21:14:01 - Info : CSettingsPreferencesPage::SetSavePosition [108] : Changed flag "Save window position". Its value is 1 now.
2017-11-24 21:14:01 - Info : CSettingsPreferencesPage::SetShowLog [113] : Changed flag "Show log window". Its value is 1 now.
2017-11-24 21:14:01 - Info : CSettingsPreferencesPage::SetShowHint [118] : Changed flag "Show hint window". Its value is 1 now.
2017-11-24 21:14:01 - Info : CSettingsNetworkPage::SetUseProxy [233] : Changed flag "Use proxy server". Its new value is 0.
2017-11-24 21:14:01 - Info : CSettingsNetworkPage::SetProxyServer [248] : Changed "Proxy server." value. Its new value is
2017-11-24 21:14:01 - Info : CSettingsNetworkPage::SetProxyPort [243] : Changed "Proxy port." value. Its new value is
2017-11-24 21:14:01 - Info : CSettingsNetworkPage::SetNeedProxyAuthorization [238] : Changed flag "Proxy server requires Authorization". Its new value is 0.
2017-11-24 21:14:01 - Info : CSettingsNetworkPage::SetProxyUserName [253] : Changed "Proxy user name." value. Its new value is
2017-11-24 21:14:01 - Info : CSettingsNetworkPage::SetProxyPassword [258] : Changed "Proxy user name." value. Its new value is
2017-11-24 21:14:01 - Info : CSettingsUpdatePage::SetCheckedUpdateState [462] : Changed "Check for update state". Now it is 1
2017-11-24 21:14:01 - Info : CSettingsUpdatePage::SetFrequencyCheckForUpdate [467] : Changed "Frequency of check for updates". Now it is 2
2017-11-24 21:14:01 - Info : CSettingsUpdatePage::SetRollbackVersion [472] : Changed "Rollback version". Now it is
2017-11-24 21:14:01 - Info : CCheckForUpdate::PutStatusText [300] : No updates are available. Last updates check performed on Fri Nov 24 21:02:46 2017

2017-11-24 21:14:01 - Info : CPickMeAppDlg::LoadWindowState [4242] : Loading window state
2017-11-24 21:14:01 - Info : CPickMeAppDlg::LoadHistoryFromFile [4424] : Loading history form file
2017-11-24 21:14:01 - Info : CPickMeAppApp::InitInstance [528] : Displaying main application window
2017-11-24 21:14:01 - Info : CPickMeAppDlg::SaveHistoryToFile [4494] : Saving history to file
2017-11-24 21:14:01 - Info : CPickMeAppDlg::LoadingThreadProc [524] : Start thread
2017-11-24 21:14:01 - Info : CPickMeAppDlg::FillApplicationLists [3603] : Enumerating installed applications...
2017-11-24 21:14:01 - Error : CProfileEventsHandler::Advise [54] : Fails to obtain main window ID
2017-11-24 21:14:01 - Error : CProfileEventsHandler::Advise [54] : Fails to obtain main window ID
2017-11-24 21:14:01 - Info : CPickMeAppDlg::SaveHistoryToFile [4494] : Saving history to file

History.xml :



Starting PickMeAppLight v. 1.0.0.0



Filling installed applications list



Starting PickMeAppLight v. 1.0.0.0



Filling installed applications list

It's odd that in the log file it seems to identify the operating system as Vista (urgggh!!!) Could this be anything to do with it?

Any help would be gratefuly received :-)

Error: Fails to obtain main window is normal.

TAppTeam
Offline
Joined: 2010-06-27
Error: Fails to obtain main window is normal.

The error observed in the logs is normal. It should not cause a crash

please send us the logs files to the support email( support @ pickmeapp dot com )

We suspect that PickMeApp Light fails to enumerate some installed applications and fails.
The logs may revile us what was  the last installed  PickMeApp  was able to enumerate

We had similar problem that was fixed in the las beta 0.7.50.
The last time problematic program was "intel widi 4" driver installed on pc .

We would be glad to have an interactive  skype session .
our skype is support @ pickmeapp dot com

some additional workarounds

  1. Redeploy PickMeApp Light to another folder . Make sure that no  old PickMeApp process is running in the background. Run PickMeApp Light form new location
  2. Try to run PickMeApp Light several times, even if it fails. Some user informed us that it worked for him. ( the reason: there is some race condition that may be overpassed in few trials)