9. TROUBLESHOOTING

9.1. PickMeApp fails to capture an application

Check that there is no other install/uninstall operation in progress.

Check that the application to be captured is not running.

Check that you have an administrator rights on the computer.

Check that the application is not listed as Currently not Supported

Restart PickMeApp and try again. If the problem persists, report it to the PickMeApp support service.

Note: Some applications cannot be captured / installed due to their dependency on specific hardware configurations.

9.2. PickMeApp fails to deploy an application

Check that the application is not listed as Currently not Supported

Ensure that there is no other version of the same application on the computer.

Check that you have an administrator rights on the computer.

For better comparability we recommend to switch off UAC  before running PickMeApp. 
You may enable UAC after finishing deployment.

9.3. Applications installed on the computer are not present in the left panel

PickMeApp shows only the applications it can capture in the left panel.
 
Check that the application is not hidden by a current filter.
 
Check that you are using the latest version of PickMeApp.

9.4. PickMeApp hangs during or after capture/installation

hat there is no other install/uninstall operation in progress.
 
Ensure that the application to be captured/installed is not running.
 
Restart PickMeApp and try again. If the problem persists, report it to the PickMeApp support service.

9.5. After deleting an application from the installed applications list (left panel), it is still listed there

Restart PickMeApp and try again.

9.6. PickMeApp does not allow you to choose an application to create a personalized package

This application has already been captured within the currently active profile. Either remove the application from the active profile, or select another profile.

9.8. PickMeApp does not remove an application installed on your computer

It is possible that the application registration entries are corrupted. Try to remove the application using its own uninstall option, or via the add/remove programs option in the control panel.

9.9. PickMeApp does not show the Profile Name, or the personalized packages are not present

Check that the profile location is accessible, and the profile folder is there. Check that all package files are in the profile location.
 
Add the profile again using the “Create New Profile” button, and supplying a path to the profile location.