Dear PickMeApp Support Team,
I recently purchased your software from the official website and downloaded the installation file PickMeAppPro3_10_0_0.msi. However, during the download, my antivirus detected a potential threat identified as Trojan
/Wacatac.H!ml. I also scanned this file on VirusTotal, where 2 out of 56 antivirus programs flagged it as potentially malicious.
Could you please verify if this file is safe to use and confirm that it does not contain any malicious software? It might be a false positive, but I want to ensure the safety of my data and computer.
Thank you for your assistance. I look forward to your response.
Best regards,
Danil
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Dear Danylo Novokhatskyi,
Thank you for reaching out with your concerns. It's not uncommon for new software releases to be flagged by some antivirus programs as potentially suspicious. This typically happens due to the heuristic analysis methods used by antivirus software which can sometimes yield false positives, especially when new or updated software files are scanned.
As you mentioned, our use of the NSIS (Nullsoft Scriptable Install System) library in PickMeApp Pro can occasionally trigger these alerts because NSIS is commonly used for both legitimate and malicious software. However, we assure you that our application is safe and free of any malicious code.
We appreciate your vigilance in scanning the file with VirusTotal and recommend that you keep your antivirus updated to the latest version to ensure it has the most current virus definitions, which may help in correctly identifying legitimate files. Additionally, we continuously work with antivirus companies to whitelist our software, reducing the incidence of these false alarms over time.
PickMeApp does not contain a virus, trojan, malware. | PickMeApp
For your peace of mind, you can continue to monitor updates on our website and check for any new patches or statements regarding antivirus compatibility. If you have any more questions or require further assistance, please do not hesitate to contact us.
Thank you for choosing PickMeApp, and we look forward to assisting you further.
Best regards,
The PickMeApp Support Team